Return/Exchange Policy

Thank you for shopping at ASE GEAR.

We want you to love the pieces you receive just as much as we love creating them. However, if for any reason your order doesn't work out as planned, we have a 30-day return window to create a return.

We allow returns/exchanges as long as they fall under our return/exchange guidelines. We have a 30-day return window for all items on our site (excluding items discounted 30% or more). This return window begins once your package has been shipped to you.

  • For EXCHANGES, the cost of the return label is covered, as well as shipping costs on the new item, as we offer completely free exchanges!
      • Exchanges can only be requested for the same item in alternate sizes or colors.
      • If your exchange cannot be completed due to unavailable stock or a different item is requested, a refund will be issued.
  • For RETURNS, the cost of the return label will be deducted from your final refund amount as we do not cover return shipping costs.
        • Once we receive your item, we will inspect it and notify you that we have received your return/exchange item. We will immediately notify you on the status of your refund/exchange after inspecting the item. 
          • All returns/exchanges must be postmarked within 30 days of your order being shipped
          • Clothing must be returned in original product bags
          • Cannot be worn, washed, or put through the dryer
          • Cannot have deodorant marks
          • Cannot have stains of any kind
          • Cannot have human or animal hair
          • Cannot have snagging/pilling
          • Cannot have abnormal smell (cologne, body odor, etc)
          • Clothing cannot be missing any contents (drawstrings, branding, etc.)
          • Items with excessive wrinkling are subject to denial
          • If your return package contains at least ONE item with biohazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. The denied return package will be shipped back to the address we have on file.
          • If you are returning your entire order, please note that the original shipping costs will not be refunded
          • If the inventory is not available for an exchange request, we cannot send the original item back to the customer (we will do our best to accommodate, but cannot guarantee due to limited inventory)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If denied  we will notify you via email and your order will then be reshipped to you within 4-7 business days. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@asegear.com.

Gift cards are not eligible for a refund. 

To start a return, you can contact us at support@asegear.com. Please note that returns will need to be sent to the following address: [INSERT P.O. BOX]

 

You can always contact us for any return/exchange questions at support@asegear.com.